Refund policy

We are committed to providing original and quality products to our customers.  While we hope that you are always satisfied with your purchase, we realise there are times that you may need to return a product. If you will need to return your product, please review the information below.
• Returns must be made within 3 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• Please contact us on siloe.boutique1@gmail.com before taking any return action.

• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).

Only items purchased on Siloe Cosmetics Boutique may be accepted for a return. 

Please Note:  Empty containers cannot be accepted for refund.
Please Note:  Empty containers cannot be accepted for an exchange.


DAMAGED PRODUCTS POLICY
If you receive an item that is broken or damaged, you may contact customer service within 3 days for a replacement.  Items will not be replaced after 3 days.  

Please contact us on siloe.boutique1@gmail.com for any query.